We strive to provide the most stress-free and affordable air tickets to travelers around the world. We aim to simplify complex booking and post-booking experiences for our customers. We extend the invitation to you to book with us and feel the impressions!

Fliggy Travel is a wholly-owned subsidiary of the Alibaba Group (NYSE: BABA), we are a leading online travel marketplace with more than 320 million registered users, making it one of the leading online travel marketplaces in the world. We leverage the power of the Alibaba Group product and technical development abilities to enhance our user experience, processing, and service,g capabilities continuously. We work with nearly all major airlines (400+) in the world to provide you with an actual "no-middleman" experience.

We will send you a ticket purchase confirmation email within 24 hours (usually within 30 minutes), which will contain the itinerary number, and you will also receive another confirmation email from the airline. Please check your spam mailbox if you do not receive the email.

Unfortunately, we cannot help you make these changes. You can go to the airline's official website and provide your itinerary number, and they can help you make the changes.

You need to apply for refund through the airline company's official website or the airline company's customer service, and then leave us a message or send us an email with your name and itinerary number after the airline companies approve your request. We will refund you after receiving the refund from the airline company.

After a flight is canceled, it usually takes 10 to 12 weeks for the refund amount to be credited to your bank account, but this can vary from airline to airline and depends on your payment provider.

If you have not received your refund after this period, please feel free to contact us and we will investigate further.

Unfortunately, we cannot help you cancel the booking.If you have questions about cancellations, you can contact the airline directly. You will find your booking reference and all contact information for the airline in your booking confirmation from the airline.